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Right of Withdrawal

This is an English translation for your convenience. Only the German version is legally binding.

In brief

When you buy a voucher online, you have a 14-day right of withdrawal. For tour bookings with a fixed date there is no statutory right of withdrawal. Instead, our generous cancellation and rescheduling rules in § 7 of the terms apply, and you can use them yourself on your booking page.

1. Right of withdrawal when buying vouchers online

As a consumer buying a voucher online, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us –

Christopher Eßmann & Matthias Czajka GbR
(Boller Battle Münster)
Landoisstraße 6, 48149 Münster, Germany
Phone: +49 251 29795770
Email: muenster@bollerbattle.de

– of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). Please state the voucher code. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you for the voucher without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

3. If the voucher has already been redeemed

If, before withdrawing, you redeemed the voucher in full or in part for a booking, the redeemed amount counts as payment for that booking. There is no right of withdrawal for the booking itself (section 4). After a withdrawal from the voucher purchase, we therefore refund the credit not yet redeemed; the redeemed amount remains owed as the price of the booking and is set off against it (see also § 6 of the terms).

4. No right of withdrawal for tour bookings with a fixed date

Booking a Boller Battle tour for a specific date is a service related to leisure activities for which a specific date is provided. Under § 312g(2) no. 9 BGB (German Civil Code) there is therefore no statutory right of withdrawal, not even when you book online.

Regardless of this, you can cancel or reschedule your booking under our cancellation and rescheduling rules: free of charge up to 14 calendar days before the date, after that according to the scale in § 7 of the terms. You will find the link to your booking page in the booking confirmation email; it shows the deadlines that apply to you, with their dates.

5. Extra quiz rounds (digital content)

You can buy additional, fully voiced quiz rounds during a tour that is under way via the QR code in the wagon, or buy them on our purchase page without a tour for your own show. These are digital content which is not supplied on a tangible medium. In principle, you have a 14-day right of withdrawal for them, but it lapses as soon as we have begun performance after you have given your prior express consent to our beginning immediately and have acknowledged that you thereby lose your right of withdrawal (§ 356(5) BGB).

This is exactly the consent we obtain before the purchase: on the purchase page there is a checkbox with the sentence „Ja, sofort freischalten. Uns ist klar, dass unser Widerrufsrecht damit erlischt, sobald die Runde bereitsteht.“ (“Yes, unlock it now. We understand that our right of withdrawal lapses as soon as the round is available.”). Without this tick, no purchase is made. The confirmation of this is stated once more in the invoice you receive by email.

The round is available in your show immediately after payment; from that moment the contract has been performed in full. If it fails to appear for technical reasons, contact us and you will get your money back. That is not a withdrawal but a claim under your statutory rights for defective digital content, which remains in place in any event.

6. Vouchers from a cancellation

If you receive a credit voucher when cancelling under § 7 of the terms, this is not a voucher purchase within the meaning of section 1: no money changes hands, and the original booking remains the legal basis. There is therefore no right of withdrawal for such a voucher. Its validity and its other conditions are governed by § 3.3 of the terms.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract; sending it by email is sufficient.)

To:
Christopher Eßmann & Matthias Czajka GbR (Boller Battle Münster)
Landoisstraße 6, 48149 Münster, Germany
Email: muenster@bollerbattle.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following voucher (*) / for the supply of the following extra quiz round (*):

  • Voucher code (*) / quiz round and date of purchase (*): _______________
  • Ordered on (*) / received on (*): _______________
  • Name of consumer(s): _______________
  • Address of consumer(s): _______________
  • Signature of consumer(s) (only if this form is notified on paper): _______________
  • Date: _______________

(*) Delete as appropriate.

Last updated: 2 October 2026 · Christopher Eßmann & Matthias Czajka GbR · +49 251 29795770 · muenster@bollerbattle.de