Terms and Conditions

This is an English translation for your convenience. Only the German version is legally binding.

General

Boller Battle Münster is organised by Christopher Eßmann & Matthias Czajka GbR. We offer mobile game shows with converted wagons as a leisure activity. Participants under 18 may only take part when accompanied by an adult who supervises them for the duration of the tour; whether they take part is decided by the persons with parental responsibility. The same applies to the children’s version (ages 8 and up): supervision remains with the accompanying adults, not with us (§ 11.5).

§ 1 Scope

1.1 These terms apply to all bookings between Boller Battle Münster (hereinafter the “organiser”) and our customers.

1.2 Our contact details:
Christopher Eßmann & Matthias Czajka GbR
Landoisstraße 6, 48149 Münster, Germany
VAT ID: DE462315721
Phone: +49 251 29795770
Email: muenster@bollerbattle.de

1.3 The contracting party is the person who books (§ 2.1). The rules for the tour itself (§§ 9 to 13) apply to all participants; the person who booked passes them on to their group.

1.4 By making a binding booking, you accept these terms.

1.5 Business customers’ own terms and conditions do not apply, even if we do not expressly object to them. Anything we agree with you personally takes precedence over these terms; we confirm it to you by email.

§ 2 Booking & Conclusion of Contract

2.1 The person who books must be an adult (at least 18 years old). They are our contracting party, even when booking for a group, and are responsible for ensuring that all payments are made on time. If they book for a company, a school or a club, that organisation is the contracting party and the invoice recipient.

2.2 A booking works like this:

• Choose a date, wagon and package in the booking calendar, with several wagons in one go if you like
• Add optional extras
• Enter your contact details and billing address
• Confirm the terms and the withdrawal information and click “Book and pay” (with payment by invoice: “Book, payment due”)
• Pay, or, if you are splitting the cost, pay your own share (§ 3.4). With payment by invoice (§ 3.2), this step does not apply.

2.3 Reservation and payment deadline: While you are booking, we hold the date for you for 15 minutes; after you submit, you have 30 minutes to pay. If payment is not made, the date becomes available again and no contract is concluded. With payment by invoice, § 3.2 applies instead.

2.4 Checking your details, contract text, language: Before you submit, you see your booking in an overview and can correct any detail by going back to the previous steps. We store the contract text; you receive it with the booking confirmation by email and can find it on your booking page. You can view these terms here at any time. The contract language is German.

2.5 Conclusion of contract: By clicking “Book and pay” (with payment by invoice: “Book, payment due”), you make a binding offer to enter into a contract. We confirm receipt of your order by email; this acknowledgement of receipt is not yet an acceptance. The contract is concluded as soon as you receive our booking confirmation by email. It contains your booking reference, the meeting point, a calendar entry and, for bookings already paid and for payment by invoice, your invoice as a PDF.

2.6 Payment by invoice with review: We review some orders with payment by invoice before accepting them (request). In that case we hold the date for you and accept or decline your offer within 72 hours; until then you are bound by your offer. If we do not get back to you with a confirmation within this time, your offer lapses, the date becomes available again, and you incur no costs. Whether an order is confirmed immediately or reviewed first is shown in the booking calendar before you submit.

2.7 Premium quiz: With the Premium package, we write a quiz round specially for you. For this, you send us your details (about your group, a preferred topic or your own questions) via the booking page no later than 10 days before the date. We send you the questions to look over at least 7 days beforehand; we need your approval at least 4 days beforehand, after which we play the questions as we sent them to you. If your details do not arrive by the deadline, we can no longer promise your own quiz; you will then play one of our ready-made themed quizzes. The price of the Premium package remains the same, because we have scheduled the preparation work for your date; we credit you with whatever we save in work as a result.

§ 3 Payment

3.1 Online payment: The full amount is due immediately on booking. Payment processing is handled on our behalf by Stripe Payments Europe, Limited. The payment methods offered (e.g. credit card, PayPal, Apple Pay, Google Pay) are shown in the payment field of your booking.

3.2 Payment by invoice: We offer this payment method to companies, schools, clubs and other organisations, in the booking calendar for dates at least 7 days away, and otherwise by arrangement. By ticking “I’m booking for a company, school or club”, you confirm that you are ordering for such an organisation. Payment by invoice is not possible together with a split payment (§ 3.4), with a voucher (gift voucher or credit voucher), or when a discount code covers the full amount. For this payment method we charge a service fee of €20.00, which we show before you submit. The invoice amount (including the fee) must be transferred without deduction to the account stated on the invoice within 14 days of the invoice date, but no later than 3 days before the booked date, whichever is earlier. If payment has not been received by then, we may refuse to run the tour; § 7 remains unaffected. What happens to the invoice in the event of a cancellation is set out in § 7.6.

3.3 Vouchers: The following provisions also apply to vouchers (purchased gift vouchers and credit vouchers from a cancellation):

3.3.1 Vouchers can only be redeemed for services of Boller Battle Münster. The value includes statutory VAT. Amounts from €5.00 to €1,000.00 are possible.

3.3.2 Vouchers are valid for three years, counted to the end of the calendar year: a voucher dated 30 July 2026 is valid until 31 December 2029. The expiry date is stated on the voucher.

3.3.3 Vouchers are transferable and may be passed on to third parties.

3.3.4 If a voucher is partly redeemed, the remaining balance stays on the voucher and can be redeemed for further bookings within the validity period. If a voucher does not fully cover the booking amount, the difference must be paid immediately on booking.

3.3.5 We do not pay out vouchers in cash while they are valid. Once a voucher has expired, you can ask for the unredeemed value to be refunded, less the profit we lost because it was not redeemed; an email to us is sufficient.

3.3.6 If the voucher or voucher code is lost, no replacement can be provided unless the loss was caused through the fault of Boller Battle Münster.

3.4 If you split the cost: On request, the amount of a booking can be split between several payers. For this, the person who booked receives an invitation link, which they pass on to their group.

3.4.1 The person who booked remains the sole contracting party. Anyone who pays a share is paying another person’s debt (§ 267 BGB, German Civil Code) and does not thereby become a contracting party or an invoice recipient.

3.4.2 The invoice for the full amount is issued to the person who booked as soon as the last share has been paid. All other payers receive a payment confirmation without VAT shown separately.

3.4.3 For every split booking we state a date by which all shares should have been received. If any shares remain outstanding, the person who booked owes the remaining amount; they can settle it themselves at any time.

3.5 Discount codes: Discount codes reduce the price of the tour. They cannot be applied to extras (§ 2.2) or to bookings that are already discounted, unless the code states otherwise. A voucher (including a credit voucher) is not a discount code: it is credit that has already been paid for and also covers extras.

3.6 Extra quiz rounds: You can buy additional quiz rounds during a tour via the QR code in the wagon, or without a tour on our purchase page. The price is shown on the purchase page before you buy. We unlock the round immediately after payment for the show you bought it for; passing it on outside that show is not permitted. For the right of withdrawal, see section 5 of the withdrawal information.

§ 4 Prices

All prices stated include statutory VAT.

§ 5 Changes to Your Booking

5.1 Your booking page: Using the link in your confirmation email, you can see your booking including all deadlines, and reschedule or cancel it yourself.

5.2 Rescheduling: Up to 48 hours before the date, you can reschedule your booking there free of charge to another available date, up to twice. After that, or if you would like to reschedule more often, just give us a call; we can usually find a solution. We do not charge a rescheduling fee. For a later cancellation, the deadlines of your earliest date continue to apply (§ 7.5).

§ 6 Right of Withdrawal

6.1 Direct tour bookings: As this is a leisure event on a specific date, there is no statutory right of withdrawal under § 312g(2) no. 9 BGB, not even for online bookings. Our cancellation policy in § 7 does, of course, still apply.

6.2 Buying vouchers online: When buying a voucher online, consumers have a statutory right of withdrawal. You can withdraw from the contract within 14 days of the purchase without giving any reason. To do so, send us a clear statement (e.g. by email to muenster@bollerbattle.de) and state the voucher code. Details and a model form can be found in the withdrawal information.

6.3 Vouchers already redeemed: If you redeemed the voucher in full or in part for a booking before withdrawing, the redeemed amount counts as payment for that booking, for which there is no right of withdrawal under § 6.1. After a withdrawal, we refund the balance not yet redeemed; the redeemed amount remains owed as the price of the booking and is set off against it.

6.4 Refund: If you validly withdraw, we refund the purchase price paid without undue delay, and at the latest within 14 days, using the same means of payment you used for the original payment.

A credit voucher you receive when cancelling under § 7 is not a purchase, so § 6.2 does not apply to it.

§ 7 Cancellation & Rescheduling

If you do not turn up, we have to charge the full price. Before that, you can cancel under the following conditions, most quickly yourself on your booking page (§ 5.1), or by phone if you prefer:

7.1 Handling fee: The €20.00 fee only reduces the value of the voucher. It never becomes a claim against you: if the booking value is lower, the voucher stays at zero and you do not pay anything extra. With payment by invoice, the invoice amount remains due under § 7.6; the fee then reduces the voucher you receive after payment.

7.2 Voucher instead of money, voluntarily: Within the free cancellation period, we offer you both options on an equal footing when you cancel: a refund or a credit voucher for the same amount. If you choose the voucher, you thereby waive the refund. You make this choice yourself; nothing happens without your selection.

7.3 Redeemed vouchers: If you paid for your booking in full or in part with a voucher, we will normally credit the redeemed amount back to that voucher instead of refunding it.

7.4 Method of refund: A refund is made by the same method you used to pay. For split payments (§ 3.4), we refund each payer proportionately what they paid. If a credit voucher is issued instead of a refund, we issue it to the person who booked, covering all shares paid; you settle the split within the group among yourselves.

7.5 After rescheduling: If you rescheduled your booking at your request, whether yourself on the booking page or through us, the first three rows of the table are based on the earliest date your booking was for. So if you reschedule shortly before the date, you can no longer cancel the new date free of charge; from 48 hours before the earliest date until the start of the new one, the row “Less than 48 hours before” applies. The row “From the booked start time” is always based on the new date. This does not apply if we reschedule a booking for one of the reasons in § 9.

7.6 Payment by invoice: If you cancel within the free cancellation period, the invoice is cancelled and we refund anything already paid. After that, the invoice amount remains due, even if you have not yet paid it; you receive the credit voucher according to the table as soon as we have received the payment.

If rescheduling becomes necessary solely through our fault, your right to terminate the contract of course remains unaffected. You are expressly entitled to prove that the cancellation or rescheduling caused us no loss at all, or a loss significantly lower than the flat rate applied in each case.

The 14-day period ends at 24:00 (midnight) German time on the cut-off day; the 48-hour period is counted back from the start of your booked time. Your booking page shows you the cut-off day for free cancellation.

§ 8 Number of Participants per Wagon

A wagon is designed for 2 to 12 players in up to 4 teams. If there are more of you, you take turns at the games; for much larger groups we recommend a second wagon, which you can book at the same time in the booking calendar. The price is per wagon, regardless of how many of you there are.

§ 9 If We Have to Cancel or Make Changes

9.1 Cancellation or change for objective reasons: We may change or cancel a confirmed booking if the booked wagon is not ready for use because of an accident, theft or a technical defect and no equivalent replacement wagon is available, if the date was double-booked because of a technical error in our booking system, or if an official requirement does not permit the tour at the booked place or time. In such a case we will contact you as soon as possible. In the event of significant changes, we will primarily offer you the choice of accepting the change or receiving a replacement ticket of the same value for a replacement date. If neither is an option for you, you can instead choose a refund of the amount paid. Minor reasonable adjustments (e.g. slight changes of time) are not covered by this provision.

9.2 Force majeure: Force majeure means unforeseeable and unavoidable events beyond our control, in particular natural disasters, pandemics and their consequences (lockdowns, bans on gatherings, contact restrictions), official orders, strikes, sabotage or acts of war. We accept no liability for any resulting damage. If, for reasons of force majeure, we cannot run a tour that has already been booked, or can only run it in part, we will offer you a replacement date of the same value or a credit voucher for the booking amount. If you want neither, we will refund the amount paid; for a tour run only in part, the portion attributable to the part that did not take place.

9.3 Weather: Boller Battle generally takes place in rain or cold too: the wagon comes with a pop-up gazebo free of charge. Only in extreme weather (continuous rain, storms, thunderstorms, hail, a storm warning from the Deutscher Wetterdienst, Germany’s national meteorological service) will we contact you on the morning of the event to find a solution. Whether the tour is cancelled because of the weather is decided by us at our reasonable discretion, based on the official warnings of the Deutscher Wetterdienst for the time of the tour. If we cancel it, we will primarily offer you a replacement date of the same value. If that is not possible, we will refund the amount already paid. If you cancel yourself because of the weather without us having cancelled the tour, § 7 applies; if the tour is unreasonable or dangerous because of the weather, your statutory rights remain unaffected. If dangerous weather conditions arise during the tour (e.g. storms, thunderstorms), the tour must be stopped immediately on the instructions of the lessor or its authorised staff and moved to a safe place.

9.4 Clothing: Please wear clothing and footwear suitable for the weather and the ground. For safety reasons, we may exclude participants whose clothing is unsuitable.

§ 10 Liability

10.1 For clothing and personal belongings lost during the tour, we are liable only under § 10.2 and § 10.3.

10.2 Liability in principle: We are liable without limitation for intent and gross negligence and for injury to life, body or health. Our liability under the Produkthaftungsgesetz (German Product Liability Act) and under guarantees we have given also remains unaffected.

10.3 Liability for slight negligence: In the case of slight negligence, we are liable only for breach of essential contractual obligations (cardinal obligations), meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case, liability is limited in amount to the damage typical for the contract and foreseeable at the time the contract was concluded.

10.4 Otherwise: Any further liability is excluded, regardless of the legal nature of the claim asserted. We are not liable for damage caused by third parties (e.g. uninvolved passers-by or other road users).

10.5 Personal responsibility & injuries caused by others: Taking part in Boller Battle is on your own responsibility. Each participant is personally responsible for the safe and proper use of the wagon and for their own behaviour throughout the tour. If injuries occur during the tour that are caused by the behaviour (act or omission) of a participant, another member of the group or a third party, we accept no responsibility. § 10.2 remains unaffected.

10.6 Recommendation of liability insurance: As the wagon is moved in public spaces, we strongly recommend that you have valid personal liability insurance that also covers damage to third parties (e.g. passers-by, parked vehicles or other people’s property). You are directly liable yourself to injured third parties under the general statutory provisions.

§ 11 Conduct & Protection of Minors

11.1 Protection of minors & consumption: We reserve the right to refuse participation to persons heavily under the influence of alcohol or drugs, to protect our equipment and to keep the game running smoothly. The Jugendschutzgesetz (JuSchG, German Youth Protection Act) must be strictly observed. If food or drinks (e.g. cocktails, beer, snacks) are obtained during the tour from a partner business (e.g. Enchilada Münster), that partner alone, as the seller, is responsible for compliance with the Jugendschutzgesetz, in particular age checks when selling alcoholic drinks. In this respect we expressly do not act as seller or provider. This also applies if you select such an order as an extra during the booking process: we merely pass it on to the partner, the purchase contract is concluded between them and you, and we do not invoice it.

11.2 Road safety: Whoever pulls the wagon must be able to take part safely in public traffic. Persons heavily under the influence of alcohol or drugs are not allowed to pull the wagon. The group is jointly responsible for ensuring that the wagon is pulled by a suitable person at all times.

11.3 You are liable for damage to the wagon and the game elements and for the loss of items belonging to the event, insofar as you or your group are responsible for it. Normal wear and tear is excluded (§ 13.8). If it is established that the damage occurred during the rental period, i.e. between handover and return, and that its cause lies neither in the condition of the wagon at handover nor in normal wear and tear, then under the statutory rules (§ 280(1) sentence 2 BGB) it is up to you to show that neither you nor your group are responsible for it.

11.4 Please treat the wagon and its contents with care. Interfering with road traffic and disturbing other people is not permitted. If the person who booked lets their group use the wagon, they are responsible for any fault of the participants concerning the wagon and its equipment as if it were their own (§ 540(2) BGB). Participants are liable themselves for their other conduct.

11.5 Children and the children’s version: Children and young people under 18 only take part under the supervision of an adult companion who is present for the whole tour. The duty of supervision lies with the companions; we do not assume it. Children only pull the wagon if the companion is right next to them and takes over in road traffic.

§ 12 Photos and Filming

At our events, photos and videos are occasionally taken that we would like to use for marketing purposes (e.g. social media, website). They are used solely on the basis of separate, voluntary consent. Before the tour starts, you will receive a separate consent form for this, which you can sign, but do not have to. Refusing consent has no effect whatsoever on how the tour is run.

§ 13 Handover, Punctuality, ID & Return

13.1 Contractual basis & handover: The use of the wagon is governed exclusively by these terms, which you accept when booking; no separate rental agreement is concluded and none has to be signed on site. Handover takes place at the booked time at the agreed place on presentation of the booking confirmation and a valid photo ID (§ 13.3). Handover and return may be carried out by staff authorised by us, for example employees of our partner business. On handover, the risk for the wagon and the game equipment passes to you; it ends with the complete return at the agreed place. The wagon may not be handed over to persons outside your group.

13.2 Punctuality: Please be on time: we prepare the wagon individually before every booking. Unfortunately, any delay is deducted from your playing time. If you arrive more than 60 minutes after the booked start and have not reached us by then, the booking is treated as a no-show: we may use the wagon elsewhere, and the row “From the booked start time” of the table in § 7 applies.

13.3 Photo ID & representation: The person who booked must bring a current official photo ID (ID card or passport) and show it on site. We only check the name and that the person is of age against the booking. We expressly do not make a copy, take a photo or record the ID details. Without valid ID or without the booking confirmation, we unfortunately cannot hand over the wagon; in that case the ticket is forfeited without a refund. If the person who booked is unable to attend (e.g. due to illness), an adult representative can take over, provided they present the booking confirmation and proof of the arrangement with us (e.g. our email to the person who booked). The responsibility of the person who booked under § 11.3 and § 11.4 remains unaffected.

13.4 Late return: The wagon must be returned to the agreed place at the end of the booked rental period (usually 3 hours). If it is brought back more than 15 minutes late, we charge flat-rate damages of €50.00. If we have agreed to a later return, the 15 minutes count from the agreed time. If the late return delays the start of a directly following booking, the resulting costs to us will also be charged, in particular partial refunds we have to give to the following group, who are delayed through no fault of their own. You are expressly entitled to prove that we suffered no loss at all, or a significantly lower loss.

13.5 Cleanliness on return: Please return the wagon free of rubbish and empties. Normal signs of use (e.g. dirt from the weather or a few drops of a drink) are perfectly fine. For extreme soiling, in particular from vomit, faeces or deliberate contamination, we charge a flat cleaning fee of €100.00. If, because of the soiling, the wagon cannot be used, or can only be used to a limited extent, for a directly following booking (so that the following group cannot hold their event, or can only hold part of it), the costs we incur from the cancelled or restricted following booking will also be charged. You are expressly entitled to prove that we suffered no loss at all, or a significantly lower loss. In the case of actual damage to the wagon, we reserve the right to claim further damages.

13.6 Equipment & condition: At handover, please use the equipment list in the wagon to check that everything is there and intact, and report any discrepancies immediately. Both sides may photograph the condition at handover and return; these photos are used only in the event of a possible damage claim.

13.7 Reporting damage & incidents: Damage, losses, theft, accidents and any other irregularities must be reported to us without undue delay, via WhatsApp to +49 251 29795770 (ideally with a photo) or by phone on the same number. In the case of criminal offences such as theft or deliberate damage, the police must also be informed. If dangerous situations arise during the tour, the tour must be interrupted immediately. If we suffer additional loss because a report is not made or is made late, we may claim this additional loss.

13.8 Damage & damage assessment: Normal wear and tear is covered by the booking price. We document any damage beyond this and inform you of it. The amount of the damage is determined by the manufacturer or supplier of the wagons (the joinery of our licensor YellowShare GmbH) on the basis of a written cost estimate; the decisive factor is the necessary repair or replacement costs plus any shipping and labour costs. You receive a copy and can submit your own cost estimate from a qualified third party within 14 days. If the assessments differ, we will, by mutual agreement, appoint a third, independent expert; both sides each bear half of the expert’s costs. You are expressly entitled to prove that no damage at all, or significantly less damage, occurred.

13.9 Tracking the wagon: Our wagons have a GPS transmitter to protect them against theft. We only check the location if a wagon is significantly overdue or is considered stolen; details are in the Privacy Policy. Please let your group know.

§ 14 Changes to These Terms

We usually announce changes on our website 7 days in advance. If tours that have already been booked are affected by the changes, we will obtain your express consent beforehand. Your booking is always governed by the version you confirmed when booking. Which version that was follows from the time of your booking and the date shown at the bottom; we will send you earlier versions on request.

§ 15 Data Protection

We process your personal data exclusively within the framework of the GDPR and the BDSG (German Federal Data Protection Act), and only for as long as is necessary to handle the booking and payment and to fulfil statutory retention obligations. Details of the type, scope and purposes of the processing and of your rights can be found in our Privacy Policy.

§ 16 Final Provisions

16.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

16.2 Place of performance: The place of performance for all obligations under this contract is Münster.

16.3 Place of jurisdiction: If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Münster. The same applies if you have no general place of jurisdiction in Germany or your place of residence is unknown at the time the action is brought. For consumers, the statutory rules on jurisdiction apply.

16.4 Consumer dispute resolution: We are neither obliged nor, as a rule, willing to take part in dispute resolution proceedings before a consumer dispute resolution body (Verbraucherschlichtungsstelle).

16.5 Severability clause: Should any provision of these terms be or become invalid in whole or in part, or contain a gap, the validity of the remaining provisions remains unaffected. In place of the invalid provision, or to fill the gap, the valid provision deemed agreed is the one that comes closest to what the parties intended economically.

Last updated: 2 October 2026 · Christopher Eßmann & Matthias Czajka GbR · +49 251 29795770 · muenster@bollerbattle.de